Privacy policy
PRIVACY POLICY
SOLENNE Jewelry
Last updated: February 12, 2026
This Privacy Policy describes how SOLENNE Jewelry (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.solennejewelry.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to:
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Communicate with you;
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Provide, improve, and optimize the Services;
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Comply with legal obligations;
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Enforce applicable terms of service;
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Protect the Services, our rights, and the rights of users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be associated with you.
1. Information We Collect Directly from You
This may include:
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Contact details, such as name, address, phone number, and email;
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Order information, such as billing address, shipping address, and payment confirmation;
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Account information, such as username, password, and security information;
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Shopping information, such as items viewed, cart activity, purchases, loyalty points, reviews, referrals, and gift cards;
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Customer support communications.
Some features may require certain information to function properly. If you choose not to provide required information, you may not be able to access certain features.
2. Information We Collect Automatically — Usage Data
We may automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies.
This may include:
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Device information;
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Browser type;
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IP address;
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Network connection details;
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Pages viewed;
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Interaction data.
3. Information We Obtain from Third Parties
We may receive information from third-party providers who support our Services, such as:
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E-commerce platform providers;
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Payment processors;
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Shipping and fulfillment partners;
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Analytics providers;
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Advertising partners.
Any third-party information will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use personal information to:
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Process payments;
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Fulfill orders;
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Provide shipping;
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Manage accounts;
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Facilitate returns and exchanges;
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Send transactional notifications.
Marketing and Advertising
We may use your information to send marketing communications by email, SMS, or other permitted channels, and to display personalized advertisements.
Where required by law, we rely on consent or legitimate interest as the legal basis for such processing.
Security and Fraud Prevention
We use personal information to detect and prevent fraud, unauthorized access, and illegal activity.
Customer Support and Service Improvement
We use personal information to respond to inquiries and improve user experience and service performance.
Cookies
We use cookies and similar technologies to:
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Operate and improve the Site;
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Analyze performance and usage;
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Personalize content and advertising.
You may control cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.
We may recognize legally valid opt-out signals such as Global Privacy Control, also known as GPC, where applicable.
How We Disclose Personal Information
We may disclose personal information:
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To service providers, including IT, payments, analytics, shipping, and fulfillment providers;
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To marketing and advertising partners;
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To affiliates within our corporate structure;
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When required by law or legal process;
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In connection with business transfers, such as merger, acquisition, or bankruptcy.
We do not use or disclose sensitive personal information without consent or for profiling purposes beyond legal allowances.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.
If you believe a child has provided personal information, please contact us for removal.
Security and Retention
No system is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
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Maintain accounts;
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Provide Services;
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Comply with legal obligations;
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Resolve disputes;
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Enforce agreements.
Your Rights
Depending on your jurisdiction, you may have rights including:
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Right to access your data;
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Right to delete your data;
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Right to correct inaccurate data;
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Right to data portability;
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Right to restrict processing;
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Right to withdraw consent;
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Right to appeal a denied request.
You may exercise these rights by contacting us using the information below.
We may request identity verification before processing requests.
Complaints
If you have concerns about how we process your personal information, please contact us.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence.
When required, we rely on legally recognized data transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
For purposes of applicable data protection laws, SOLENNE Jewelry is the data controller of your personal information.